Terms & Conditions
These Terms & Conditions apply to products, equipment and services
supplied by UMA Industries / Machine Control Systems,
Faridabad through phmeters.in, quotations,
proforma invoices, purchase orders, direct sales and other agreed
commercial transactions.
By placing an order, accepting our quotation, making an advance or
other payment, or instructing us to manufacture, prepare or dispatch
a product, the customer agrees to the applicable terms stated below
together with the product-specific quotation, invoice and written
order confirmation.
Important:
Customers are strongly advised to understand the function,
specifications, operating principle, compatibility and intended
application of a product before placing an order. If anything is
unclear, please contact us before purchasing.
1. Seller Information
Products and services covered by these Terms are supplied by:
UMA Industries / Machine Control Systems
Plot No. 22 to 25, Tower Road, Village Sunped,
Ballabgarh, Faridabad, Haryana 121004,
India
Website:
https://phmeters.in/
2. Product Selection and Suitability
We manufacture and supply industrial meters, controllers, sensors,
electronic instruments, laboratory instruments, automation products,
machines and related equipment.
Before purchasing, customers should carefully check the applicable
product description, technical specifications, measuring range,
input type, output type, relay requirements, supply voltage,
dimensions, sensor compatibility, operating conditions and other
important requirements.
The customer is responsible for informing us of any special
application or technical requirement before confirming the order.
Where the customer has provided a particular operating requirement,
process condition or technical specification to us, we will make
reasonable efforts to recommend or manufacture a suitable product
according to the information supplied.
Need help before buying?
If you have any question or doubt about the function, specification,
selection or suitability of a product, please contact us before
placing the order.
Phone:
+91 8178668698
+91 9310530941
+91 9466570941
Email:
mcsindia151@gmail.com
WhatsApp:
+91 9310530941
+91 8178668698
3. Quotations and Order Confirmation
Product configuration, price, quantity, taxes, payment terms,
dispatch schedule and other commercial conditions may be stated
in our quotation, proforma invoice or written order confirmation.
Where a quotation, proforma invoice or written order confirmation
contains product-specific conditions that differ from these general
Terms, the specifically agreed written commercial conditions will
apply to that order to the extent permitted by applicable law.
Customers should review all technical and commercial details before
confirming an order.
4. Advance and Payment Terms
Unless different payment terms are stated in our quotation,
proforma invoice or written order confirmation, the normal payment
terms for manufactured, customized or prepared-to-order equipment are:
-
50% advance payment along with the confirmed order
to start manufacturing, preparation, procurement or assembly. -
The remaining balance payment must be paid before
dispatch. -
Total payment must therefore reach 100% before dispatch,
unless different credit or payment terms have been specifically
agreed in writing.
For ready-stock products or online website orders, full payment may
be required at checkout or before dispatch according to the applicable
order and payment method.
Manufacturing or preparation may not begin until the required
advance payment and confirmed order details have been received.
5. Manufacturing and Preparation
Customized, made-to-order, programmed, calibrated, fabricated or
specially configured products may be prepared according to the
technical requirements confirmed by the customer.
Manufacturing and dispatch schedules are estimates and may depend
on product complexity, availability of components, customer approval,
testing and other reasonable production requirements.
6. Pre-Dispatch Inspection
Material or machine inspection is available at our works
before dispatch, subject to prior arrangement.
Customers who require inspection, demonstration or verification
before dispatch should inform us sufficiently in advance so that an
appointment can be arranged.
Depending on the product, inspection may include physical inspection,
functional demonstration or verification against the mutually agreed
order specification.
7. Shipping and Delivery
Shipping, packing, dispatch, delivery estimates, courier arrangements
and transit-related conditions are governed by our
Shipping Policy.
Delivery schedules may vary according to product type, destination,
courier or transport availability and whether the product is
ready-stock, customized or made to order.
8. Returns and Refunds
Eligible products may be requested for return within
10 days from the date of delivery, subject to the
conditions of our
Return & Refund Policy.
The return request should clearly explain the reason for return and,
where relevant, include supporting photographs, video, order details,
technical observations or other information reasonably required to
evaluate the issue.
Customized, made-to-order, specially programmed, calibrated or
customer-specific products may have restricted return eligibility,
except where the product is defective, damaged, incorrectly supplied
or otherwise required to be accepted under applicable law.
9. Transit Damage
If a product is received damaged, tampered with, incomplete or
otherwise affected during transportation, the customer should notify
us as soon as reasonably possible.
Photographs of the package, shipping label and product, together with
an unboxing video where reasonably possible, may help us investigate
the claim with the courier or transport provider.
Transit-damage claims and eligible returns remain subject to the
Shipping Policy and the applicable
10-day return period from delivery.
10. One-Year Warranty
Standard Warranty:
Unless a different warranty period is specifically stated in the
quotation, invoice or product documentation,
Digital Meters, Digital Controllers and Machines
sold by UMA Industries / Machine Control Systems carry a
one-year warranty from the date of invoice.
The warranty covers manufacturing defects or failures occurring
during normal use under the specified operating conditions.
Warranty service is normally provided at our
factory premises in Faridabad.
Unless on-site service has been separately agreed in writing,
warranty coverage does not automatically include an engineer’s
visit to the customer’s site.
11. Warranty Inspection, Repair and Replacement
A product submitted for warranty service will be inspected by our
technical expert, service engineer or authorized inspection
representative.
Based on the inspection report, product condition and cause of
failure, UMA Industries / Machine Control Systems may:
- Repair the defective product or component;
- Replace the defective component;
- Replace the product where repair is not reasonably appropriate; or
-
Advise the customer if the reported condition is not covered
by warranty.
Repair or replacement under warranty does not automatically create
a new one-year warranty period unless expressly confirmed in writing.
The original applicable warranty period normally continues.
12. Warranty Exclusions
Warranty may not apply where damage or failure results from causes
unrelated to a manufacturing defect, including:
- Incorrect installation or wiring;
- Incorrect supply voltage or electrical connection;
- Short circuit, electrical surge or external electrical fault;
- Misuse, abuse or operation outside stated specifications;
- Physical damage occurring after delivery;
- Unauthorized modification, opening, repair or alteration;
- Water, chemical or environmental damage where the product is not designed for such exposure;
- Fire, lightning or other external causes;
- Normal wear and tear;
-
Consumable or replaceable items unless such items are specifically
covered by a written warranty.
Warranty eligibility will be determined after reasonable technical
inspection of the returned product.
13. Warranty Transportation and Transit Insurance
For normal warranty repair or inspection requests made after the
applicable return period, the customer is normally responsible for
sending the product to our Faridabad factory and for applicable
transportation and transit-insurance charges in both directions,
unless otherwise agreed in writing or required under applicable law.
Customers should pack products securely before sending them for
warranty inspection.
This warranty-transport provision does not replace the separate
conditions applicable to products received damaged, defective or
incorrectly supplied during the
10-day Return & Refund Policy period.
14. Technical Support and Service Requests
Customers may contact us for technical support by telephone,
WhatsApp or email.
When reporting a technical problem, please provide the product model,
invoice or order details and a clear description of the problem.
Photographs or video may be requested where useful for diagnosis.
If an email or message does not resolve your query within
2–3 working days, we recommend contacting us by
telephone for faster follow-up.
Phone / WhatsApp:
+91 9310530941
+91 8178668698
Email:
mcsindia151@gmail.com
15. Installation and Use
Products should be installed, wired, operated and maintained according
to the applicable technical instructions and good industrial practice.
Electrical instruments and controllers should be installed by a
suitably competent person familiar with the applicable equipment
and process.
Customers should confirm supply voltage, wiring, sensor input,
output connections and operating conditions before energizing
electrical equipment.
16. Cancellation of Orders
Customers may request cancellation before dispatch, subject to the
applicable order status.
Cancellation of customized or made-to-order products may not be
possible once manufacturing, programming, calibration, fabrication,
special procurement or other customer-specific work has started.
Any applicable cancellation or refund will be considered according
to the stage of the order, costs already incurred and applicable law.
17. Taxes and Invoices
Applicable GST, freight, packing or other agreed charges will be
stated in the applicable quotation, checkout, proforma invoice,
tax invoice or order confirmation.
Customers requiring GST invoicing should provide accurate billing
and GST information before the invoice is finalized.
18. Delays and Events Outside Reasonable Control
We will make reasonable efforts to meet confirmed production and
dispatch schedules.
However, delays may occur because of events outside our reasonable
control, including component shortages, transport disruption,
government restrictions, natural events, fire, strikes, power
disruption or other circumstances that could not reasonably be
prevented.
Where practicable, we will communicate significant known delays
affecting an order.
19. Limitation of Liability
To the extent permitted by applicable law, UMA Industries /
Machine Control Systems will not be responsible for indirect,
incidental or consequential business losses arising solely from
downtime, production interruption or loss of production resulting
from the use or temporary unavailability of a product.
Customers operating critical industrial processes should maintain
reasonable operational safeguards, backups and maintenance procedures
appropriate to their application.
Nothing in these Terms excludes or limits any liability or legal
right that cannot lawfully be excluded or limited.
20. Statutory Consumer Rights
These Terms, the Warranty Policy, Shipping Policy and Return & Refund
Policy are intended to describe our normal commercial procedures.
Nothing in these Terms is intended to remove or restrict any
mandatory right or remedy available to a customer under applicable
Indian law.
21. Governing Law and Jurisdiction
These Terms and transactions with UMA Industries / Machine Control
Systems are governed by the applicable laws of India.
For business-to-business or other contractual disputes for which
jurisdiction may lawfully be agreed between the parties,
courts having competent jurisdiction at
Faridabad, Haryana shall have jurisdiction,
subject to applicable law.
Nothing in this clause prevents a consumer from approaching a
Consumer Commission or other statutory authority or forum having
jurisdiction under applicable law.
22. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect
changes in products, business practices, website functionality or
applicable requirements.
The version applicable to a confirmed order will be interpreted
together with the quotation, invoice and other written conditions
agreed for that transaction.
23. Contact Us
UMA Industries / Machine Control Systems
Website:
https://phmeters.in/
Email:
mcsindia151@gmail.com
Phone:
+91 8178668698
+91 9310530941
+91 9466570941
WhatsApp:
+91 9310530941
+91 8178668698
Address:
Plot No. 22 to 25, Tower Road, Village Sunped,
Ballabgarh, Faridabad, Haryana 121004,
India
Contact Page:
Contact UMA Industries / Machine Control Systems