Privacy Policy

Effective Date: 09 August 2026

This Privacy Policy explains how UMA Industries, operator of phmeters.in, collects, uses, stores, protects and shares personal information when you visit our website, submit an enquiry, request a quotation, communicate with us, place an order or use our products and services.

This policy applies to information received through https://phmeters.in/ and through related communication channels including website forms, email, telephone, WhatsApp, chat or chatbot facilities and other business communication methods.

1. Who We Are

UMA Industries is an Indian manufacturer, supplier and service provider of industrial instruments, controllers, sensors, automation products, laboratory instruments and related equipment.

For purposes of applicable data protection law, UMA Industries may act as the entity responsible for determining how and why personal information submitted to phmeters.in is processed.

2. Information We May Collect

We collect only information reasonably required for enquiries, quotations, orders, delivery, customer support, website operation, business administration and related purposes.

Information you provide directly

This may include:

• Name
• Company or organisation name
• Designation or department, where provided
• Mobile or telephone number
• Email address
• Billing address
• Shipping or delivery address
• GST number or other business identification details, where provided
• Product enquiry details
• Quotation requirements
• Order and invoice information
• Technical requirements and application details
• Service, repair or warranty-related information
• Messages, photographs, documents or files voluntarily submitted by you
• Any other information you voluntarily provide to us

Information collected automatically

When you access our website, certain technical information may be collected automatically by our website, hosting provider, security services, analytics tools or similar technologies.

This may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Date and time of access
• Pages viewed
• Referring website or search engine
• Approximate geographic information derived from an IP address
• Cookie identifiers
• Website interaction and usage information
• Security and diagnostic information

3. How We Use Your Information

We may use personal and business information for purposes including:

• Responding to product enquiries
• Preparing and sending quotations
• Providing technical information and product recommendations
• Processing and fulfilling orders
• Preparing invoices and accounting records
• Arranging packing, dispatch and delivery
• Providing installation, service and after-sales support
• Providing warranty, repair or replacement assistance
• Responding to complaints or support requests
• Communicating about orders, enquiries or services
• Maintaining business and customer records
• Improving our website, products and customer service
• Measuring website traffic and performance
• Preventing fraud, spam, abuse and unauthorized access
• Protecting our website and systems
• Meeting tax, accounting, regulatory or legal requirements
• Establishing, exercising or defending legal rights

4. Consent and Permitted Processing

Where applicable, we may process personal information based on your consent, your request for products or services, actions necessary to respond to an enquiry or complete a transaction, compliance with legal obligations, or another purpose permitted under applicable law.

When we rely on consent, you may withdraw that consent by contacting us. Withdrawal of consent will not affect processing already lawfully carried out before withdrawal and may not prevent us from retaining information where retention is required or permitted by law.

5. Orders and Payment Information

When you make a payment, payment-related information may be processed by the applicable bank, payment gateway, UPI service, card processor or other payment service provider.

Depending on the payment method used, UMA Industries may receive information such as transaction status, transaction reference, payment amount, invoice information or other confirmation details necessary to identify and reconcile the payment.

Payment service providers may process information according to their own terms and privacy policies.

6. Cookies and Similar Technologies

phmeters.in may use cookies and similar technologies to operate the website, maintain security, remember preferences, analyze traffic and understand how visitors interact with the website.

Cookies may be used for purposes such as:

• Essential website functionality
• Security and fraud prevention
• Remembering user preferences
• Website traffic analysis
• Performance measurement
• Advertising and conversion measurement, where enabled

Where consent is required for non-essential cookies or similar technologies, we will seek such consent as required by applicable law.

You may also control or delete cookies through your browser settings. Disabling some cookies may affect certain website functions.

7. Analytics, Advertising and Google Services

We may use third-party services to understand website performance, measure advertising results and improve customer experience.

These services may include, where enabled:

• Google Analytics
• Google Search Console
• Google Ads
• Google Merchant Center
• Google for WooCommerce
• Website analytics and conversion-measurement services

These service providers may process information such as device information, IP address, cookie identifiers, website interactions and conversion information according to their respective terms and privacy policies.

8. Chat, WhatsApp and Enquiry Services

When you contact us through WhatsApp, website chat, enquiry forms, chatbot services, telephone or similar communication channels, information you voluntarily provide may be stored and used to respond to your enquiry and provide customer support.

Please avoid sending sensitive personal information unless it is reasonably necessary for the purpose of your enquiry or transaction.

9. Sharing of Information

UMA Industries does not sell or rent personal information to third parties.

We may share information only where reasonably necessary, including with:

• Authorized employees and internal business personnel
• Courier and logistics providers
• Transport and delivery partners
• Payment gateways and financial institutions
• Website hosting and technology providers
• Cloud, backup and data-storage providers
• Email and communication service providers
• Website analytics and advertising providers
• IT, cybersecurity and technical support providers
• Accountants, auditors, legal advisers or tax professionals
• Government, regulatory or law-enforcement authorities where required

Service providers are expected to process information only for legitimate business purposes and subject to applicable contractual and legal requirements.

10. International or Cross-Border Processing

Some technology, hosting, analytics, communication or cloud service providers may process or store information using infrastructure located outside India.

Where personal information is transferred or processed outside India, we will handle such processing subject to applicable Indian law and any restrictions or requirements that may apply to cross-border transfers.

11. Data Security

We take reasonable technical and organizational measures appropriate to our business to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

Such measures may include:

• Secure HTTPS website connections
• Access controls and authentication
• Security monitoring
• Website and server security measures
• Data backups
• Restricted administrative access
• Software and security updates

No internet transmission or electronic storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of information transmitted electronically.

12. Personal Data Breaches

If we become aware of a personal-data security incident, we will take reasonable steps to contain, investigate and remediate the incident.

Where notification is required under applicable law, we will provide information to the appropriate authority and/or affected individuals in accordance with the applicable legal requirements.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required or permitted under applicable law.

Retention may be required for purposes including:

• Responding to enquiries and quotations
• Processing and supporting orders
• Providing warranty and after-sales service
• Maintaining invoice and accounting records
• GST, tax and other statutory requirements
• Resolving complaints or disputes
• Fraud and security prevention
• Establishing or defending legal claims

When personal information is no longer reasonably required, we may securely delete, anonymize or otherwise dispose of it in accordance with applicable requirements.

14. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the ability to:

• Request information about personal data processed by us
• Request correction of inaccurate or incomplete information
• Request updating of personal information
• Request erasure of personal information where legally applicable
• Withdraw consent where processing depends on consent
• Raise a grievance regarding the handling of your personal information
• Nominate another individual to exercise applicable rights in circumstances permitted by law

Certain information may need to be retained even after an erasure request where retention is necessary to meet legal, accounting, contractual, security or dispute-resolution requirements.

15. How to Exercise Your Rights

To make a privacy request, request correction or deletion, withdraw consent, or raise a grievance, please contact us at:

Email: mcsindia151@gmail.com

Please provide sufficient information for us to identify the relevant enquiry, order or record. We may request reasonable verification before acting on a request to help protect personal information from unauthorized disclosure.

16. Marketing Communications

Where permitted, we may contact existing or prospective customers regarding quotations, enquiries, relevant products, services, order information, technical support or business communications.

You may request that we stop sending promotional marketing communications at any time by replying to the communication or contacting us.

Operational communications necessary for an enquiry, transaction, delivery, service request, warranty matter or legal obligation may continue where necessary.

17. Children's Privacy

Our website, products and services are primarily intended for industrial, laboratory, commercial and business users and are not specifically directed toward children.

We do not knowingly seek to collect children's personal information for marketing purposes. If a parent or guardian believes that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the matter.

18. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms or services.

Those third parties operate independently and their processing of personal information is governed by their own terms and privacy policies. UMA Industries is not responsible for the privacy practices of websites or services that we do not control.

19. Applicable Data Protection Law

We handle personal information subject to applicable Indian laws and regulations relating to privacy, electronic transactions and data protection, including the Digital Personal Data Protection Act, 2023 and applicable rules, notifications and requirements, to the extent they apply to our activities.

Nothing in this Privacy Policy is intended to restrict any right or remedy available to an individual under applicable law.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functions, technology, service providers or applicable requirements.

The updated version will be published on this page and the Effective Date shown above will be revised when appropriate.

We encourage visitors to review this Privacy Policy periodically.

21. Privacy and Grievance Contact

For questions about this Privacy Policy or the handling of your personal information, please contact us using the details above.