Return & Refund Policy

Effective Date: 09 August 2026

This Return & Refund Policy applies to eligible products purchased from phmeters.in, operated by UMA Industries. We want customers to receive the correct product in proper working condition and with the specifications confirmed at the time of order.

1. Return Window

A return request must be submitted within 10 days from the date on which the product is delivered to the customer.

Return requests received after the 10-day return period may not be accepted, except where otherwise required under applicable law or where UMA Industries has agreed to an exception in writing.

2. Products Eligible for Return

A product may be eligible for return within the 10-day return period in circumstances including:

• The wrong product was supplied.
• The product received is materially different from the confirmed order.
• The product is damaged during delivery.
• The product has a manufacturing defect.
• The quantity received is different from the quantity ordered.
• A non-defective product is being returned within the permitted return period and remains unused, uninstalled and in acceptable return condition.

3. Condition of Returned Products

Unless the product was received defective, damaged or incorrect, returned products should:

• Be unused and uninstalled.
• Be returned in substantially the same condition in which they were received.
• Include the original product, accessories, cables, manuals and supplied parts.
• Include the original packaging wherever reasonably possible.
• Not show signs of misuse, physical damage, unauthorized repair or modification.

UMA Industries may inspect the returned product before approving a refund, replacement or exchange.

4. Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us as soon as possible and within the 10-day return period.

To help us verify the issue quickly, we may request:

• Order or invoice details.
• Product name and model.
• Photographs of the product and packaging.
• A short video showing the reported defect, where appropriate.
• Serial number or identification details, where applicable.
• A description of the problem.

After verification, UMA Industries may provide an appropriate solution including repair, replacement, exchange or refund depending on the nature of the issue and product.

5. Non-Returnable or Restricted Return Items

Except where a product is defective, damaged, incorrectly supplied or otherwise required to be accepted under applicable law, the following products may not be eligible for a normal change-of-mind return:

• Products manufactured or assembled specifically against a customer's order.
• Custom-made or specially configured products.
• Products modified according to customer specifications.
• Products with customer-specific programming, calibration or configuration.
• Products that have been installed, used, altered or physically damaged after delivery.
• Products damaged due to incorrect wiring, incorrect supply voltage, misuse or improper installation.
• Products with removed, altered or damaged serial-number or identification labels.
• Consumable or replaceable parts that have already been used.

If you are unsure whether a product is returnable, please contact us before sending the product back.

6. How to Request a Return

To request a return, contact UMA Industries by email and provide your order information and the reason for the return.

Email: mcsindia151@gmail.com

Please do not send a product back without first contacting us. We may provide return instructions, the appropriate return address and any information required for identification of the returned product.

7. Return Method

Approved returns are normally returned by courier, transport service or another mutually agreed shipping method to the return address provided by UMA Industries.

Customers should package returned products securely to avoid damage while in transit.

8. Return Shipping Charges

Defective, damaged or incorrectly supplied product

Where a return is approved because UMA Industries supplied an incorrect product, or because the product was received damaged or with a verified manufacturing defect, reasonable return shipping arrangements or charges will be handled by UMA Industries as agreed with the customer.

Non-defective / change-of-mind return

For an approved return of a non-defective product, the customer is responsible for the cost of returning the product to UMA Industries, unless otherwise agreed in writing.

Original shipping or delivery charges may be non-refundable for non-defective returns unless otherwise agreed or required by applicable law.

9. Inspection of Returned Products

After a returned product is received, UMA Industries may inspect and test it to verify:

• The product identity and model.
• The reported defect or reason for return.
• The physical and electrical condition of the product.
• Whether accessories and supplied parts are included.
• Whether the product has been misused, modified or damaged after delivery.

The customer will be informed after the return has been inspected and whether the return, replacement, exchange or refund has been approved.

10. Refunds

If a refund is approved after inspection, the refundable amount will be processed to the original payment method or another mutually agreed payment method.

Approved refunds are normally initiated within 7 business days after completion of the return inspection and approval process.

The time required for the refunded amount to appear in the customer's bank account, card or payment account may additionally depend on the bank, card issuer or payment service provider.

11. Exchanges and Replacements

Where appropriate, UMA Industries may offer a replacement or exchange instead of a refund.

Replacement is subject to product availability. If the same product is unavailable, we may offer:

• An equivalent product, subject to customer approval.
• A replacement when stock becomes available.
• A refund where appropriate.

12. Order Cancellation

Customers may request cancellation before an order has been dispatched. We will try to accept the cancellation where reasonably possible.

An order may not be cancellable after dispatch, manufacturing, customization, special procurement or customer-specific configuration has started.

If an order has already been dispatched, the applicable return conditions in this policy will apply.

13. Refund or Return Rejection

A return or refund may be refused where inspection shows that:

• The return request was made outside the applicable return period.
• The returned item is not the product originally supplied by UMA Industries.
• The product has been damaged by misuse or improper handling.
• The product was connected to an incorrect voltage or wiring.
• The product was altered, repaired or modified without authorization.
• Parts or accessories supplied with the product are missing.
• The product falls within an applicable non-returnable category described above.

This section does not affect rights or remedies that cannot lawfully be excluded under applicable law.

14. Business and Industrial Products

Many products sold through phmeters.in are industrial instruments, controllers, sensors, automation products, laboratory instruments and made-to-order equipment.

Customers are encouraged to confirm important technical requirements, including measuring range, supply voltage, output type, relay requirements, dimensions, sensor compatibility and application requirements before placing an order.

Where an order is manufactured, configured or procured specifically according to confirmed customer requirements, additional return restrictions may apply as explained in this policy.

15. Contact Us

For any question about a return, refund, replacement or exchange, please contact us before sending the product.