Shipping Policy – Machine Control Systems

1) Shipping Coverage

We ship across India.
International shipping is available only on request for select products. Please contact us before ordering.

2) Order Processing Time

Orders are typically processed within 1–2 business days after payment confirmation.
Custom, made-to-order, or calibration-required items may take longer; we will share the expected dispatch date.
Orders placed on Sundays or public holidays are processed on the next working day.

3) Estimated Delivery Time

Delivery time depends on your location, courier serviceability, and product type.

Metro cities: Usually 2–5 business days after dispatch
Other cities/towns: Usually 3–8 business days after dispatch
Remote areas: May take 7–12 business days after dispatch

Note: Delivery estimates are approximate and may vary due to courier delays, weather, strikes, regulatory checks, or other factors outside our control.

4) Shipping Charges

Shipping charges (if applicable) are displayed at checkout before you complete payment.
Some items may have special packing/handling charges due to size, weight, or fragile nature.
For bulk orders, freight may be quoted separately.

5) Courier Partners & Dispatch

We use reputed courier/transport partners depending on your pin-code and shipment size.
Once dispatched, you may receive tracking details by email/WhatsApp/SMS (if provided at checkout).
For large/heavy consignments, we may dispatch via surface transport for safe handling.

6) Delivery Attempt, Address & Contact Details

Please ensure your delivery address, pin-code, and mobile number are accurate at checkout.
If the courier cannot deliver due to incomplete address, unreachable phone number, or repeated failed attempts, re-shipping charges may apply.
We do not deliver to P.O. Boxes in many cases (depends on courier serviceability).

7) Damaged, Tampered, or Missing Package (Important)

Do not accept the package if it appears tampered, opened, or severely damaged.
If accepted, please take an unboxing video (single continuous video) and clear photos of the outer packaging and product within 24 hours of delivery.
Report issues within 24 hours of delivery so we can raise a claim with the courier.

Claims without proof (photos/video) or reported after the above window may not be eligible for replacement/refund.

8) Returns, Replacements & Refunds

Shipping terms work together with our Return/Refund Policy. If you cannot find it on our site, please contact us and we will assist you.

Returns/replacements are subject to product condition, reason, and eligibility criteria.
Custom-built or made-to-order items may have limited return eligibility (as per policy).

9) Cancellations

You can request cancellation before dispatch. Once shipped, cancellation may not be possible.
If you refuse delivery after dispatch, forward/reverse shipping costs may be deducted from the refund.

10) Taxes & Invoicing

Prices shown on the website are as displayed at checkout; applicable GST details are included in the invoice.
Invoice is normally included in the shipment or sent digitally.

11) Contact Us

If you have questions about shipping, dispatch, tracking, or delivery, contact us using the details on our Contact page.

Business Hours: Mon–Sat (excluding public holidays)