Shipping Policy

1. Dispatch Location

Orders are normally processed and dispatched from our manufacturing and business location:

UMA Industries
Plot No. 22 to 25, Tower Road, Village Sunped,
Ballabgarh, Faridabad, Haryana 121004,
India

2. Shipping Coverage

• We ship eligible products throughout India, subject to courier, transport and destination serviceability.
• Delivery may be made by courier, surface transport, road freight, parcel service or another suitable logistics provider depending on the product and destination.
• International shipping is available only on request for selected products and is not part of our standard India website shipping arrangement.
• International customers should contact UMA Industries before placing an order so that freight, export documentation, duties, delivery terms and other requirements can be confirmed separately.

3. Order Processing and Handling Time

Handling time is the period required to confirm, prepare, test, pack and hand the shipment to the courier or transport company.

Ready-stock standard products

Ready-stock compact instruments, controllers, sensors, accessories and similar standard products are normally prepared for dispatch within 1–3 business days after payment and order confirmation, subject to stock availability.

Customized or made-to-order products

Products requiring customization, special programming, special wiring, calibration, assembly, fabrication, testing or customer-specific configuration may require additional preparation time.

The expected dispatch schedule for such products will normally be confirmed through the quotation, proforma invoice, order confirmation or direct communication with the customer.

Large equipment

Salt spray chambers, large industrial equipment, fabricated products, heavy consignments and other special shipments may require additional manufacturing, testing, packing and freight-arrangement time.

Their dispatch date is confirmed according to the particular model, capacity, order configuration and commercial terms.

Sundays and public holidays are normally not counted as business processing days.

4. Estimated Transit and Delivery Time

Transit time begins after the shipment has been handed over to the courier or transport company.

Estimated transit times for normal shipments within India are generally:

• Metro cities: approximately 2–5 business days after dispatch.
• Other cities and towns: approximately 3–8 business days after dispatch.
• Remote or extended-service locations: approximately 7–12 business days after dispatch.

Delivery estimates are approximate and may vary because of destination serviceability, courier schedules, weather, public holidays, strikes, transport restrictions, regulatory checks or other circumstances outside our reasonable control.

5. Shipping Charges

Shipping charges depend on factors including:

• Shipment weight or chargeable weight
• Package dimensions
• Delivery destination
• Courier or transport method
• Surface or air shipment
• Packing requirements
• Fragile or special-handling requirements
• Product size and type

Where our website can calculate the applicable shipping charge automatically, the shipping charge will be displayed during checkout before the order is completed.

For bulky, heavy, fragile, customized or special-freight products, shipping may be quoted separately.

In such cases, the applicable freight or delivery charge will be communicated to the customer before final dispatch or as part of the quotation/order confirmation.

Bulk orders may also be quoted with separate transport or freight charges.

6. Packing and Handling

Products are packed according to their size, weight, construction and transportation requirements.

Special packing, wooden packing, reinforced packing or other protective packing may be required for large, fragile or heavy equipment.

Where a special packing or handling charge applies, it will be included in or communicated with the applicable commercial quotation or order information.

7. Courier and Transport Partners

We use suitable courier, parcel and transport partners depending on destination, shipment size, weight and product type.

• Compact products may be sent through courier or parcel services.
• Large or heavy consignments may be sent by surface transport or commercial freight service.
• The logistics provider may vary according to pin-code serviceability and shipment requirements.

8. Tracking and Dispatch Information

Where tracking is available, dispatch or tracking information may be provided by email, WhatsApp, SMS, telephone or another communication method using the contact details supplied with the order.

Some commercial transport or heavy-freight shipments may use a consignment note, LR number, transporter receipt or another shipment reference instead of standard courier tracking.

9. Delivery Address and Customer Contact Information

Customers should provide a complete and accurate:

• Recipient or company name
• Delivery address
• City
• State
• PIN code
• Mobile or contact number

UMA Industries is not responsible for delivery delays caused by incomplete or incorrect customer-provided address or contact information.

If a shipment is returned because of an incorrect address, an unreachable recipient or repeated failed delivery attempts, reasonable re-shipping charges may apply.

We generally do not recommend delivery to P.O. Boxes because many courier and transport providers require a physical delivery address.

10. Damaged, Tampered or Missing Shipments

Please inspect the outer package at the time of delivery wherever reasonably possible.

If a package appears severely damaged, opened or tampered with, please inform the courier or transport representative and contact us promptly.

If a shipment is accepted and transit damage, missing items or package tampering is discovered, we recommend:

• Taking clear photographs of the outer packaging before discarding it.
• Taking photographs of the shipping label and damaged area.
• Making a continuous unboxing video wherever practical.
• Keeping the original packaging until the issue is reviewed.
• Contacting UMA Industries as soon as reasonably possible.

11. Returns, Replacements and Refunds

Eligible products may be requested for return within 10 days from the date of delivery, subject to our Return & Refund Policy.

Please read our complete Return & Refund Policy for information about return eligibility, damaged or defective products, return shipping charges, exchanges, replacements and refunds.

Customized, specially manufactured, programmed, calibrated, customer-specific or made-to-order products may have restricted return eligibility as explained in the Return & Refund Policy.

12. Return Shipping Charges

If a product is approved for return because UMA Industries supplied an incorrect product, or because the product was received with a verified manufacturing defect or qualifying delivery damage, reasonable return-shipping arrangements will be handled as agreed with the customer.

For an approved non-defective or change-of-mind return, return freight is normally the customer's responsibility unless otherwise agreed in writing or required under applicable law.

13. Order Cancellation

Customers may request cancellation before dispatch.

We will try to accept a cancellation where reasonably possible. However, cancellation may not be possible after:

• The shipment has been dispatched.
• Manufacturing has started.
• Special procurement has started.
• Customization or customer-specific configuration has started.

If a non-defective shipment is refused after dispatch, reasonable outward and return freight charges may be deducted from any approved refund, subject to the applicable Return & Refund Policy and law.

14. Taxes and Invoicing

Applicable product, shipping, packing, freight and GST information will be shown or communicated according to the applicable order, quotation, invoice and transaction.

A tax invoice may be supplied with the shipment or provided electronically.

15. Delivery Delays

While we make reasonable efforts to dispatch and deliver products within the stated estimates, courier or transport delivery dates cannot always be guaranteed.

Delays may occur because of:

• Weather conditions
• Public holidays
• Transport disruption
• Courier operational delays
• Strikes or local restrictions
• Remote-area serviceability
• Natural events
• Government or regulatory restrictions
• Other circumstances outside our reasonable control

If a significant delay occurs, customers may contact us for available shipment information and assistance.

16. Contact Us